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AI-Powered Customer Support Assistant
Custom GPT-powered bot that answers FAQs, surfacing warehouse info, shipping times, and business-specific data.
Project Overview
I built and trained a ChatGPT-based assistant on a client’s operational docs so it can answer customer questions instantly on their website. The bot references verified data—warehouse locations, shipping SLAs, product specs—and stays on-brand thanks to custom prompt engineering. Beyond FAQs, the same engine can capture leads, book appointments, or hand off to sales, giving the site a 24/7 support teammate.
Key Features
Fine-tuned GPT workflow fed with the company’s warehouse, shipping, and policy data.
Web widget integration so visitors chat without leaving the site, with seamless handoff to humans.
Contextual memory so the assistant can personalize follow-ups or clarify missing info.
Extensible flows for lead capture, bookings, and e-commerce questions using the same knowledge base.
Skills: ChatGPT API, OpenAI API, Chatbot, AI Chatbot, Chatbot Flow Design.